letters
By Land and By “E”
DEFINING VALUE
To the editor: If you ever consider buying a Steinway piano, you will find out that this piano is the best buy for its price. According to Forbes, this is one of the best investments, considering the craftsmanship, the quality of the materials used, and the resell value.
But the price tag indicates it is the most expensive piano, and the main reason for getting this instrument is far beyond the instrumental excuse. In fact, 70 percent of Steinway owners don't play piano. Reasons vary, and for many, it's about the prestige of owning something so valuable.
Of course, for eyeglasses, you could say it's different. Why are all the teenagers suddenly running for one brand versus another? Well, marketing triggers choices for one brand over another, and price creates ersatz fame.
A rep came into my store last week to propose a new, well-marketed line with wholesale prices ranging from $130 to $200, and a retail price range of $325 to $500. I couldn't help but tell him to get a grasp of reality: 100 percent made in China!
No offense…but would you go to China for your production just to increase your profitability, without increasing the value? My customers would feel fooled. I choose to serve avant-garde clients who enjoy being the first to discover high quality and can recognize excellence by its craftsmanship and everything which drives them to select this product.
Consider Tom Davies of London, who creates eyewear for the elite. Or even Alain Mikli, whose technique is his signature. Their customers saw the value of the product by the beauty and quality of its craftsmanship.
Lately, I would say my hat is off to Jacques Durand Eyewear, whose line the perfect example of the best value for its price…a Steinway of eyewear.
Valerie Vittu
owner, Margo & Camille Optique,
Philadelphia, Pa.
Inventory Answer In response to the May EB Inventory Question of the Month about philanthropic endeavors, Madeleine Krunsberg, owner of Denver's Unique Optical Boutique, writes that she keeps her efforts within the community: “This is a great way to get new clients and make a good name for yourself in the community.” |
facebook feedback |
Speaking of things we value, the input you've provided on Eyecare Business' Facebook page (www.facebook.com/eyecarebusiness) posts has been insightful and savvy. Here's what some of you had to say about your businesses. What should you discuss with patients first, frames or lenses? EYEVOLUTION OPTIQUE: Lenses. We want patients to know that a new Rx feels different initially, or how a progressive will look before they try it on. Adjusting a frame is a piece of cake compared to having a patient accept their new Rx. DRAKE MCLEAN: Lenses first is the best way! JENEAN HOLLOWAY CARLTON: Always—lenses first! A good way to explain features and benefits, and the differences between them, to your patients is: ERIC MEYERS: Finding out what your patient/client is looking for, needing, and wanting is the first thing a good sales person will always do. Then present features and benefits of your products! Things you've been doing to go green with your business: NIKKI DIBACCO: I have collected email addys from customers, and now use those to advertise and communicate…less paper, stamps, and gas on the mail trucks! :) CATHY IVES: I am almost down to zero waste, have installed energy star appliances, line-dry all wash, recycled everything, eliminated plastic as much as possible, only use reusable bags, and pass out bags to people in stores. |