EDITOR’S LETTER
Posting Pointers
Managing social media can be more than a little confusing. To help, here’s some recent research on what works and what doesn’t
ODD OR EVEN?
If you’re numbering items in a post, pick: 3, 5, 7, or 10. Odd numbers are definitely more “in” than even ones.
Source: Small Business Trends
WORDS TO USE
The best (that is, most attention-grabbing) words to use in a post are: easier, rock star, capture, killer, secrets, perfection, quick, dangerous, clever, next level, guarantee, boost, latest, mega, absolutely, ridiculous, VIP, limited time, and worst.
Why worst? “People are more attracted to the negative than the positive.”
Source: Nextiva
POSTING TIMES
The best day to post on Facebook is Monday. The worst: Saturday. As for Twitter, the best days are Saturday and Sunday.
Sources: Socialbakers and Buddy Media
COUNTING CLICKS
Discount offers are the No. 1 reason Americans use brands’ mobile apps (67 percent) followed by contests or giveaways (41 percent). Only 17 percent are likely to click in response to an opportunity to share photos, opinions, or experiences.
Source: Analytic Partners
SHELF LIFE
Facebook posts garner half the attention they’re going to get within 30 minutes of posting. In fact, one third of views occur within the first 10 minutes. At 90 minutes and beyond, you’re down to less than 2 percent of total audience views.
Source: Socialbakers
Clearly, posting on social media shouldn’t be a casual undertaking. Take it seriously, do it often, and see if following some of these suggestions makes a difference in your views and clicks.
{TREND WATCH}
SAYING GOODBYE
Breaking up, it turns out, is not hard to do. According to a just-released study by thunderhead.com, here are a few communication mistakes customers say companies make that would make them “leave”:
• Communications “you consider an invasion of privacy”
• Responding to inquiries too slowly
• Receiving excessive volumes of communication
• Treating you with a one-size-fits-all approach
• Receiving little or no communication
• Receiving information in one channel and then receiving it again in another
• Taking an over-familiar tone
Happy posting,
Stephanie K. De Long
Editorial Director