April 1, 2025
Assigning responsibilities and cross-training are key to making the most of your front desk.
Staff Hiring, Training + Retention: Front-Desk Tasks + Training
Staff Hiring, Training & Retention Articles
March 1, 2025
Front-desk fodder: ECPs dish on qualities and qualifications to look for when filling this key position.
Staff Hiring, Training + Retention
By Stephanie K. De Long
January 1, 2025
Getting staff members prepped ahead of an industry trade show doesn’t have to be daunting. Here, EB shares how to get your team up to speed.
Staff Hiring, Training + Retention
By Stephanie K. De Long
November 1, 2024
What not to do when looking for and onboarding new staff
Staff Training, Hiring + Retention
By Stephanie K. De Long
October 1, 2024
Diverse communities require eyecare professionals who speak their language—literally.
Staff Hiring, Training + Retention
By Stephanie K. De Long
August 30, 2024
Tips and strategies for bringing new staffers up to speed.
Staff Hiring, Training + Retention
By Stephanie K. De Long
July 1, 2024
Weighing the benefits of hiring for personality versus prior experience
Staff Hiring, Training + Retention
By Stephanie K. De Long
June 1, 2024
A look at how eyecare practices are fusing at-home and in-office formats for staff.
Staff Hiring, Training + Retention
By Stephanie K. De Long
May 1, 2024
Sometimes it’s planned, but other times the concept simply evolves.
Staff Hiring, Training + Retention
By Stephanie K. De Long
March 1, 2024
A core value for retention in a successful office.
Staff Hiring, Training + Retention
By Stephanie K. De Long
January 16, 2024
Our employee retention roundup reveals how—and why—to retain workers in 2024.
Staff Hiring, Training + Retention
By Stephanie K. De Long
November 1, 2023
As staff expectations continue to rise, so do wellness offerings.
Staff Training, Hiring + Retention
By Stephanie DeLong
October 1, 2023
The Power of Positivity
Staff Training, Hiring + Retention
By Stephanie K. De Long
September 1, 2023
Revealing average salaries across the country + the inside line on staff compensation packages.
Staff Training, Hiring + Retention
By Stephanie K. De Long
July 1, 2023
Learn how to lean into mentoring to train and retain practice staff.
Staff Training, Hiring + Retention
By Stephanie K. De Long
May 1, 2023
Insider intel on teaching staff to promote and close high-end lens sales
Staff Training, Hiring + Retention
By Stephanie K. De Long
April 1, 2023
Cross-Training Is Critical
Staff Training, Hiring + Retention
By Stephanie K. De Long
March 1, 2023
Two pros share ways to keep 20-something employees in your practice—and dismiss the myths.
Staff Training, Hiring + Retention
By Stephanie K. De Long
January 1, 2023
The Compensation Quandary
Staff Training, Hiring + Retention
By Stephanie K. De Long
November 1, 2022
Three critical strategies for dealing with difficult patients and demanding customers.
Staff Training
By Stephanie K. De Long
September 1, 2022
Workers and job seekers have thrown down the gauntlet. They demand flexibility and a workplace culture that nurtures well-being and a sense of belonging.
Staff Training
By Denise Power
July 1, 2022
Social identity, culture, language, and customs define each patient who walks in the door. Is your staff equipped to serve a diverse clientele? Diana Canto-Sims, O.D., shares ways to create a welcoming multicultural environment, strengthen relationships, and build the practice.
Staff Training
By Denise Power
June 1, 2022
One ECP shares how to pull out all the stops for an annual kids’ week—including how to train staff to dial in the experience.
Staff Training
By Stephanie K. De Long
May 1, 2022
Training staff to deliver the ultimate in personal service
Staff Training
By Stephanie K. De Long
April 1, 2022
No longer a luxury, it’s now imperative.
Staff Training
By Stephanie K. De Long
March 1, 2022
Listening is only part of the all-important skill known as empathy. Here, two pros reveal how to put this trait into practice.
Staff Training
By Stephanie K. De Long
January 1, 2022
Harassment is a growing presence in the workplace. Here’s how to support + train your team in the face of a worsening environment.
Staff Training
By Stephanie K. De Long
November 1, 2021
Nothing short of immersion will suffice if you want to rise to the challenges of omnichannel retail. Staff who become well-versed with your website are the welcoming bridge across all channels.
Staff Training
By Denise Power
October 1, 2021
Ensure staff has adapted to the Covid-caused consumer metamorphosis with key tips from top human behavior specialist Colette Carlson.
Staff Training
By Kerri Ann DeCindis
September 1, 2021
You can’t talk training these days without addressing the elephant in the room—unfilled job openings.
Staff Training
By Stephanie K. De Long
July 1, 2021
Employers have a unique opportunity to tap into workers’ psyche to tease out what is needed to create an atmosphere of excellence, says “Powered By Happy” author Beth Thomas.
Staff Training
By Denise Power
June 1, 2021
Empathy Wins the Day
Staff Training
By Denise Power
May 1, 2021
EB’s exclusive Staff Training Virtual Focus Group Study unveils 2021’s key ECP training trends.
Staff Training
By Stephanie K. De Long
April 1, 2021
The 22-store Dr. Tavel Family Eye Care shares how to pave a successful path for your practice’s staff training with everything from Lessonly to vendor support.
Staff Training
By Stephanie K. De Long
March 1, 2021
One award-winning practice shares its defining strategy + 5 core values to help staff members work together to achieve the best business results.
Staff Training
By Stephanie K. De Long
January 1, 2021
Crossing the (Covid) Line
Staff Training
By Stephanie K. De Long
November 1, 2020
Today’s new reality is fundamentally changing the way you will train your staff for success. Here, two optical experts serve up 6 ideas to remake your staff training plan.
Staff Training
By Stephanie K. De Long
October 1, 2020
Love ’em or hate ’em, in today’s new normal, many practices, states, and localities require masks—here’s how 3 ECPs are handling noncompliance.
Staff Training
By Stephanie K. De Long
September 1, 2020
Training your employees for today’s new challenges is key to managing a complicated world—and difficult patients.
Staff Training
By Stephanie K. De Long
July 1, 2020
8 expert-served tips for training staff to treat tots in today’s tough environment
Staff Training
By Stephanie K. De Long
June 1, 2020
We reveal how to train staff to handle fearful patients and manage the myriad new office processes
Staff Training
By Stephanie K. De Long
May 1, 2020
In today’s new era, training is more important than ever before—as is giving your staff a retail-savvy edge as we enter eye care’s new normal.
Staff Training
By Stephanie K. De Long
April 1, 2020
2 experts share just how to train your staff effectively on today’s ever-evolving ophthalmic technologies
Staff Training
By Stephanie K. De Long
March 1, 2020
Got a problem employee? Here’s a step-by-step guide for when traditional training isn’t working.
Staff Training
By Stephanie K. De Long
January 1, 2020
Tee up a successful new year with a targeted staff training plan. Help is ahead with our sample calendar.
Staff Training
By Stephanie K. De Long
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