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Eyecare Business

Staff Hiring, Training & Retention Articles

January 14, 2026

Building Skills That Last

Staff Hiring, Training + Retention

Putting the 70-20-10 approach to training into practice—your eyecare practice.

By Stephanie K. De Long

October 1, 2025

Ticktock, Ticktock

Staff Hiring, Training + Retention

Tips and tools for identifying and improving time management in your practice.

By Stephanie K. De Long

September 1, 2025

Appreciation + Recognition

Staff Hiring, Training + Retention

Small ways to say “thank you” to a staff member or the whole team for a job well done.

By Stephanie K. De Long

July 1, 2025

Responding to Reviews

Staff Hiring, Training + Retention

How, when, and where to monitor platforms and reply to posts

By Stephanie K. De Long

June 2, 2025

The Balancing Act

Staff Hiring, Training + Retention

How to thrive in both your professional and personal life

By Stephanie K. De Long

March 1, 2025

Staff Hiring, Training + Retention

Front-desk fodder: ECPs dish on qualities and qualifications to look for when filling this key position.

By Stephanie K. De Long

January 1, 2025

Staff Hiring, Training + Retention

Getting staff members prepped ahead of an industry trade show doesn’t have to be daunting. Here, EB shares how to get your team up to speed.

By Stephanie K. De Long

September 1, 2023

Staff Training, Hiring + Retention

Revealing average salaries across the country + the inside line on staff compensation packages.

By Stephanie K. De Long

November 1, 2022

Staff Training

Three critical strategies for dealing with difficult patients and demanding customers.

By Stephanie K. De Long

September 1, 2022

Staff Training

Workers and job seekers have thrown down the gauntlet. They demand flexibility and a workplace culture that nurtures well-being and a sense of belonging.

By Denise Power

July 1, 2022

Staff Training

Social identity, culture, language, and customs define each patient who walks in the door. Is your staff equipped to serve a diverse clientele? Diana Canto-Sims, O.D., shares ways to create a welcoming multicultural environment, strengthen relationships, and build the practice.

By Denise Power

June 1, 2022

Staff Training

One ECP shares how to pull out all the stops for an annual kids’ week—including how to train staff to dial in the experience.

By Stephanie K. De Long

May 1, 2022

Staff Training

Training staff to deliver the ultimate in personal service

By Stephanie K. De Long

April 1, 2022

Staff Training

No longer a luxury, it’s now imperative.

By Stephanie K. De Long

March 1, 2022

Staff Training

Listening is only part of the all-important skill known as empathy. Here, two pros reveal how to put this trait into practice.

By Stephanie K. De Long

January 1, 2022

Staff Training

Harassment is a growing presence in the workplace. Here’s how to support + train your team in the face of a worsening environment.

By Stephanie K. De Long

November 1, 2021

Staff Training

Nothing short of immersion will suffice if you want to rise to the challenges of omnichannel retail. Staff who become well-versed with your website are the welcoming bridge across all channels.

By Denise Power

October 1, 2021

Staff Training

Ensure staff has adapted to the Covid-caused consumer metamorphosis with key tips from top human behavior specialist Colette Carlson.

By Kerri Ann DeCindis

September 1, 2021

Staff Training

You can’t talk training these days without addressing the elephant in the room—unfilled job openings.

By Stephanie K. De Long

July 1, 2021

Staff Training

Employers have a unique opportunity to tap into workers’ psyche to tease out what is needed to create an atmosphere of excellence, says “Powered By Happy” author Beth Thomas.

By Denise Power

May 1, 2021

Staff Training

EB’s exclusive Staff Training Virtual Focus Group Study unveils 2021’s key ECP training trends.

By Stephanie K. De Long

April 1, 2021

Staff Training

The 22-store Dr. Tavel Family Eye Care shares how to pave a successful path for your practice’s staff training with everything from Lessonly to vendor support.

By Stephanie K. De Long

March 1, 2021

Staff Training

One award-winning practice shares its defining strategy + 5 core values to help staff members work together to achieve the best business results.

By Stephanie K. De Long

January 1, 2021

Staff Training

Crossing the (Covid) Line

By Stephanie K. De Long

November 1, 2020

Staff Training

Today’s new reality is fundamentally changing the way you will train your staff for success. Here, two optical experts serve up 6 ideas to remake your staff training plan.

By Stephanie K. De Long

October 1, 2020

Staff Training

Love ’em or hate ’em, in today’s new normal, many practices, states, and localities require masks—here’s how 3 ECPs are handling noncompliance.

By Stephanie K. De Long

September 1, 2020

Staff Training

Training your employees for today’s new challenges is key to managing a complicated world—and difficult patients.

By Stephanie K. De Long

July 1, 2020

Staff Training

8 expert-served tips for training staff to treat tots in today’s tough environment

By Stephanie K. De Long

June 1, 2020

Staff Training

We reveal how to train staff to handle fearful patients and manage the myriad new office processes

By Stephanie K. De Long

May 1, 2020

Staff Training

In today’s new era, training is more important than ever before—as is giving your staff a retail-savvy edge as we enter eye care’s new normal.

By Stephanie K. De Long

April 1, 2020

Staff Training

2 experts share just how to train your staff effectively on today’s ever-evolving ophthalmic technologies

By Stephanie K. De Long

March 1, 2020

Staff Training

Got a problem employee? Here’s a step-by-step guide for when traditional training isn’t working.

By Stephanie K. De Long

January 1, 2020

Staff Training

Tee up a successful new year with a targeted staff training plan. Help is ahead with our sample calendar.

By Stephanie K. De Long